Islamabad:– inDrive, a leading ride-hailing and delivery service, has achieved a remarkable milestone in Pakistan with its B2B deliveries tripling in 2024 compared to the previous year. This surge reflects a significant shift in the logistics landscape, driven by a rising demand for swift and reliable courier solutions across diverse industries.
An in-depth analysis of 5,000 user comments about delivery experiences has unveiled key insights into the evolving needs of Pakistani consumers. Among the most requested delivery categories, food and beverages lead the list at 27%, closely followed by clothing and accessories at 24%. Medicine, electronics, and documents also emerged as notable categories, accounting for 13%, 12%, and 8% of deliveries, respectively. The findings underline the extensive role inDrive plays in catering to varied consumer and business needs.
Retail businesses, in particular, are leveraging inDrive’s services extensively, with nearly a quarter of all deliveries made on their behalf. This trend underscores the platform’s growing significance in supporting local commerce. The analysis also revealed intriguing instances of unique deliveries, including wedding cards, surgical instruments, and even a balloon machine, highlighting the adaptability of the service to meet the diverse demands of its customers.
Urban centers like Karachi, Lahore, and Islamabad have witnessed a marked preference for food delivery, fueled by an increasing appetite for both local and international cuisines. These cities remain at the forefront of the delivery boom, reinforcing the urban-driven nature of the service’s growth.
Committed to ensuring the safe and efficient transport of items, inDrive has introduced a series of practical delivery tips accessible via its app. These tips emphasize proper labeling, clear communication of special needs, and the use of eco-friendly packaging materials. Users are also encouraged to document the condition of their packages, review courier ratings, and select suitable vehicles for fragile items.
“At inDrive, we are dedicated to providing a reliable and user-friendly delivery service tailored to meet the needs of both businesses and everyday users. This year, we have significantly enhanced our app’s design and usability, making it easier for users to order and track deliveries,” said, Sidra Kiran, Spokesperson for inDrive.
inDrive is committed to revolutionizing the delivery landscape in Pakistan by offering innovative solutions that cater to the diverse needs of its users. With a focus on safety, efficiency, and customer satisfaction, inDrive continues to lead the way in the courier industry after leading in the ride hailing industry for the past 3 years.
